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Customer Relationship Management

Customer Relationship Management

At Micraft Solutions Pvt. Ltd., we offer a comprehensive Sales CRM and After-Sales Ticketing System designed to streamline your sales process and enhance customer satisfaction. Our solution integrates advanced features to manage leads, contacts, opportunities, sales automation, quoting, forecasting, after-sales support, and more.

  • Customer Data Management
  • Analytics and Reporting
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CRM Components

Key Components of CRM

Explore the essential modules of CRM designed to optimize your business operations and customer relations.

Lead Management

Capture leads, assign them efficiently, and track progress throughout the sales funnel.

  • Capture and Track Leads:

    Efficiently capture leads from various sources and track their progress through the sales funnel.

  • Lead Assignment:

    Automatically assign leads to sales representatives and monitor their progress.

Contact Management

Maintain detailed customer records and segment contacts for targeted engagement.

  • Centralized Database:

    Maintain a centralized database of customer contacts with detailed information, including communication history and preferences.

  • Contact Segmentation:

    Segment contacts based on demographics, behavior, or other criteria for targeted marketing campaigns.

Opportunity Management

Track opportunities, set reminders, and manage your sales pipeline effectively.

  • Sales Pipeline Tracking:

    Track sales opportunities through the sales pipeline, monitoring their status, stage, probability, and expected close date.

  • Reminders and Follow-Ups:

    Set reminders and follow-up tasks to nurture opportunities and advance them through the pipeline.

Quote Generation

Create, manage, and convert professional quotes into actionable sales orders.

  • Professional Quotes and Proposals:

    Create professional-looking quotes and proposals directly within the CRM, customized based on customer requirements and pricing structures.

  • Track Quote Status:

    Monitor quote status and revisions, easily converting quotes into sales orders.

Sales Forecasting

Use historical data and pipeline insights to accurately predict future revenue.

  • Accurate Sales Forecasts:

    Generate more accurate sales forecasts by analyzing historical sales data and tracking the current status of deals in the sales pipeline.

  • Analyze Sales Trends:

    Analyze sales trends, conversion rates, and win/loss ratios to predict future revenue.

Ticketing System

Provide after-sales support with integrated ticket tracking and resolution features.

  • Integrated Ticketing System:

    Manage post-sales support requests with an integrated ticketing system, automatically creating tickets for customer inquiries, issues, or service requests.

  • Ticket Assignment:

    Assign tickets to appropriate support agents and track resolution progress.

Self-Service Portal

Empower customers with a knowledge base and ticket status tracking options.

  • Customer Knowledge Base:

    Provide a knowledge base or FAQ section for customers to find answers to common questions.

  • Self-Service Portal:

    Enable customers to submit support tickets and track their status through a self-service portal.

Reporting

Analyze sales metrics and performance KPIs through comprehensive reporting tools.

  • Comprehensive Reports:

    Generate comprehensive reports on sales performance, pipeline metrics, and ticket resolution times.

  • Monitor KPIs:

    Monitor key performance indicators (KPIs) such as conversion rates, customer satisfaction scores, and ticket backlog.

Sales Automation

Automate repetitive tasks and trigger workflows to boost productivity and sales efficiency.

  • Automate Repetitive Tasks:

    Automate tasks such as email follow-ups, appointment scheduling, and lead scoring to improve efficiency.

  • Workflow Automation:

    Automate tasks like follow-up emails after demos using set rules..

Custom Web App & Mobile App Development


Deep SharePoint Knowledge

ASP.NET Core MVC

Build dynamic and scalable web applications using the latest ASP.NET Core MVC framework.

Custom Solutions Tailored to You

Web API 2.0

Develop robust and secure APIs to integrate with your web application or mobile application.

Enhanced Collaboration

Angular & Blazor

Create interactive and feature-rich single-page web applications (SPAs) with Angular or Blazor frameworks.

Robust Security

ReactJS

Leverage the power of ReactJS to develop modern and dynamic web applications with reusable components.

Scalable Solutions

Xamarin

Build native mobile apps for iOS and Android using a single codebase with Xamarin's cross-platform development capabilities.

Expert Support

Flutter

Develop beautiful and high-performance mobile apps for iOS and Android using the versatile Flutter framework.

Transform Your Sales and Support with Micraft Solutions Pvt Ltd.

Discover how Micraft Solutions Pvt. Ltd. can revolutionize your sales and support operations with our advanced CRM solutions. Contact us today to learn more and schedule a consultation with our experts.

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Our Vision

Our Purpose & Passion

We aim to revolutionize industries through innovation and customer-centric solutions built with integrity and excellence.

01

Our Vision

To be a global leader in software solutions, recognized for innovation, integrity, and excellence, transforming industries through technology.

02

Our Mission

To deliver unparalleled software solutions that drive efficiency and success for our clients, combining creativity and cutting-edge technology.

03

Our Values

We prioritize customer satisfaction, uphold the highest standards of integrity, and commit to continuous improvement and innovation.